Terms of Service

Luna and Lamb Terms of Service

Welcome to Luna and Lamb Studios! By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase or using our services.

1. General Information
Luna and Lamb Studios operates the website located at www.lunaandlambstudios.com. We specialise in creating handcrafted ceramics, prints, and art pieces designed to bring joy, peace, and mindfulness to your home.

2. Use of Website
By accessing our website, you agree to use it for lawful purposes only. You must not use the website in any way that could damage, disable, or impair the website or interfere with any other party’s use of the website.

3. Products and Services
All products, including custom orders, are subject to availability. We reserve the right to limit the quantities of products or services we offer and may discontinue or modify any products or services without notice. All prices and descriptions of products are subject to change at our discretion.

4. Orders and Payments
When you place an order on our website, you are making an offer to purchase a product under the terms of this agreement. We reserve the right to accept or reject your order for any reason, including product availability or errors in the price or description of the product. Payments are processed securely through third-party payment processors.

5. Custom Orders
Custom orders, such as personalised pet figurines, commissioned pieces, and bespoke designs, are final sale. We do not accept cancellations, returns, or exchanges on custom orders unless the item is defective or damaged.

6. Shipping and Delivery
We aim to process and ship orders as quickly as possible. Shipping costs will be calculated at checkout. Delivery times are estimates and may vary based on location, product type, and other factors. Luna and Lamb Studios is not responsible for delays caused by the postal service or other unforeseen circumstances.

7. Returns and Refunds
Please refer to our Return and Refund Policy for detailed information regarding returns and refunds.

8. Intellectual Property
All content, designs, artwork, images, and logos on this website are the property of Luna and Lamb Studios and are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission from us.

9. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Limitation of Liability
To the fullest extent permitted by law, Luna and Lamb Studios will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. This includes, but is not limited to, any damage or loss of data, revenue, or goodwill.

11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes related to these terms shall be resolved in the appropriate courts located in Australia.

12. Modifications to Terms ofService
We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.

13. Contact Us
If you have any questions about these Terms of Service, please contact us at lunanlambstudios@outlook.com or via the contact tab on this site.

Our Promise

At Luna and Lamb Studios, we are dedicated to providing our customers with the highest level of craftsmanship, creativity, and care in every piece we create. We believe in the power of art to bring calm, joy, and mindfulness into everyday life. Each item is handcrafted with love and attention to detail, ensuring that it is not only a beautiful addition to your home but also a meaningful expression of artistry.

We are committed to upholding the values of kindness, transparency, and integrity in our business practices. Your satisfaction is our priority, and we are here to make your experience with Luna and Lamb Studios as delightful and fulfilling as possible. If you ever have any questions or concerns, feel free to reach out to us—we're here to help.

Thank you for supporting our mission to bring calm and creativity into the world.

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